Frequently asked questions
Can I cancel my order? 

Unfortunately, we are not able to cancel an order once it has been placed.
What if I enter the wrong shipping address?

Please be careful when entering your shipping address, Kalau Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I haven't received my order confirmation email. What should I do?

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.
What is your return policy?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Kalau Beauty reserves the right to refuse all returns, reshipments, and refunds. In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email. To start this process please visit our Contact Us.
Can I exchange my product? 

Unfortunately, we are unable to process exchanges at this time.
I received a damaged product. What should I do?

Please contact us immediately, within 48 hours of receiving your order with your order number, via our Contact Us page. Please note you may need to provide multiple photos of the damaged products.
I was charged twice for my order. What should I do? 

You will only be charged for what you purchased. If you see duplicate charges, please give it a few days until the issue falls off and gets rectified automatically. However, if it still remains and you are positive you only placed one order, please contact us via our Contact Us page with a screenshot of the duplicate charge for further assistance.
Do you offer payment plans? 

Yes! We offer Shop Pay, Klarna, and Afterpay. When checking out, you'll have the option to select your preferred payment plan provider. Once you choose Shop Pay, Klarna, or Afterpay, you'll be redirected to their respective website to complete your purchase securely.
How long does shipping take? 

Orders are processed within 1-3 business days. Shipping times vary depending on your location.
How do I track my order? 

Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way
How do I subscribe or unsubscribe to emails?

You can easily subscribe to emails by visiting kalaubeauty.com and using the sign up form located in the footer at the bottom of the page. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within your email.
Are your products cruelty-free?

Yes! We are committed to cruelty-free beauty and none of our products are tested on animals.